Privacy Policy

Effective Date: August 28, 2025

At Clean100 (“we”, “our”, “us”), protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in compliance with Quebec’s Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all personal information collected in connection with our cleaning services, including from residential clients, commercial clients, employees, subcontractors, and website visitors.

1. Privacy Officer

In compliance with Law 25, we have appointed a Privacy Officer responsible for overseeing data protection and compliance.

Contact Information:


Clean100 – Owner
📧 [email protected]
🏢 10734 Avenue Alfred, Montreal-Nord, H1G 5B1, Quebec, Canada

2. Information We Collect

We only collect personal information necessary to provide cleaning services, including but not limited to:

  • Contact information (name, phone number, email)

  • Service addresses and access details

  • Billing and payment information

  • Service preferences and scheduling details

  • Communications and customer service interactions

3. How We Use Your Information

We use personal information for the following purposes:

  • Scheduling and delivering cleaning services

  • Processing payments and invoices

  • Communicating about appointments, updates, and support

  • Managing service quality and customer satisfaction

  • Coordinating employees or subcontractors

  • Meeting legal and regulatory requirements

We do not use your personal information for purposes not disclosed at the time of collection without your consent, unless required by law.

4. Consent

By using our services, submitting information, or interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

5. Sharing and Disclosure

We only share personal information when necessary:

  • Employees & Subcontractors: To perform cleaning services

  • Service Providers: For payment processing, scheduling tools, and data hosting

  • Legal Authorities: When required by law or legal processes

All third parties are required to safeguard your information and use it only for authorized purposes.

6. Retention and Destruction

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When no longer needed, personal information is securely destroyed, anonymized, or archived in accordance with applicable regulations.

7. Accuracy of Information

We take reasonable steps to ensure your personal information is accurate and up to date.

You may request corrections at any time by contacting our Privacy Officer.

8. Security Measures

We implement appropriate technical, administrative, and physical safeguards to protect personal information against:

  • Unauthorized access

  • Loss or theft

  • Alteration or misuse

  • Accidental disclosure

While we strive to protect your data, no system can be guaranteed completely secure.

9. International Data Transfers

If personal information is stored or processed outside Quebec, we ensure appropriate safeguards are in place, including Privacy Impact Assessments (PIAs), as required by Law 25.

10. Breach Notification

Under Law 25 and PIPEDA, you have the right to:

  • Notify the Commission d’accès à l’information (CAI)

  • Inform affected individuals promptly

  • Maintain a record of the incident

11. Your Rights

Under Law 25 and PIPEDA, you have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent (where applicable)

  • Request deletion (subject to legal obligations)

  • File a complaint with the Commission d’accès à l’information (CAI)

To exercise these rights, contact our Privacy Officer.

12. Cookies and Digital Tracking

If our website uses cookies:

  • We may collect anonymized data such as IP address and browsing behavior to improve user experience

  • You can disable cookies in your browser settings, though some features may not function properly

13. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or operational changes.

Updates take effect upon posting on our website. The Effective Date indicates the latest version.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

Clean100
📧 [email protected]
🏢 10734 Avenue Alfred, Montreal-Nord, H1G 5B1, Quebec, Canada

© 2025 Clean100. All rights reserved.

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